Updated on April 2, 2026

Privacy policy

At undr, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

Introduction

Welcome to UNDR, the Middle East’s platform for second-hand fashion and emerging brands. Your privacy matters to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you use our services in the UAE.

UNDR is operated by UNDR LLC, a UAE-based company registered under the relevant UAE free zone authority (referred to as we, our, or us). We comply with UAE Data Protection Laws and applicable international standards where relevant.

If you have any questions, contact us at support@undr.ae.

What Data We Collect

We collect the following information when you use our platform:

Personal Information: Name, birthday, email address, phone number, and delivery address.

Account Data: Username, password, and profile information.

Transaction Data: Purchase history, payment details, and shipping information.

Device Information: IP address, device type, and browser details.

Location Data: With your permission, we collect location data to show relevant listings nearby.

User-Generated Content: Comments, messages, item descriptions, and images you upload.

We collect the following information when you use our platform:

Personal Information: Name, birthday, email address, phone number, and delivery address.

Account Data: Username, password, and profile information.

Transaction Data: Purchase history, payment details, and shipping information.

Device Information: IP address, device type, and browser details.

Location Data: With your permission, we collect location data to show relevant listings nearby.

User-Generated Content: Comments, messages, item descriptions, and images you upload.

How We Use Your Data

We use your data to:

Provide Our Services: Facilitate transactions, process payments, and manage your account.

Enhance User Experience: Personalize recommendations and improve platform functionality.

Ensure Security: Detect fraud, enforce our Terms of Service, and maintain a safe community.

Marketing: Send you promotional emails and push notifications (with your consent).

Legal Compliance: Comply with UAE regulations, including tax, anti-fraud, and consumer protection laws.

We use your data to:

Provide Our Services: Facilitate transactions, process payments, and manage your account.

Enhance User Experience: Personalize recommendations and improve platform functionality.

Ensure Security: Detect fraud, enforce our Terms of Service, and maintain a safe community.

Marketing: Send you promotional emails and push notifications (with your consent).

Legal Compliance: Comply with UAE regulations, including tax, anti-fraud, and consumer protection laws.

Legal Basis for Processing Data

We collect and process your data based on:

Contractual Necessity: To provide services under our Terms of Service.

Legitimate Interests: To enhance our services, prevent fraud, and conduct marketing (when lawful).

Legal Obligations: To comply with UAE regulatory requirements.

User Consent: For marketing and location services (which can be withdrawn at any time).

We collect and process your data based on:

Contractual Necessity: To provide services under our Terms of Service.

Legitimate Interests: To enhance our services, prevent fraud, and conduct marketing (when lawful).

Legal Obligations: To comply with UAE regulatory requirements.

User Consent: For marketing and location services (which can be withdrawn at any time).

Sharing Your Data

We may share your data with:

Payment Partners: Stripe, Telr, and other UAE-approved providers for secure transactions.

Logistics Partners: Couriers for shipping and delivery purposes.

Marketing Partners: Analytics providers like Google Analytics and Meta Ads (in compliance with UAE laws).

Legal Authorities: UAE law enforcement or regulators when legally required.

We never sell your personal data to third parties.

We may share your data with:

Payment Partners: Stripe, Telr, and other UAE-approved providers for secure transactions.

Logistics Partners: Couriers for shipping and delivery purposes.

Marketing Partners: Analytics providers like Google Analytics and Meta Ads (in compliance with UAE laws).

Legal Authorities: UAE law enforcement or regulators when legally required.

We never sell your personal data to third parties.

Cookies and Tracking Technologies

We use cookies to enhance your experience by:

Remembering login details and preferences.

Tracking platform usage for performance improvements.

Delivering relevant marketing content.

You can manage your cookie preferences via your browser settings.

We use cookies to enhance your experience by:

Remembering login details and preferences.

Tracking platform usage for performance improvements.

Delivering relevant marketing content.

You can manage your cookie preferences via your browser settings.

Data Storage & Retention

Your data is stored on secure servers within the UAE or in jurisdictions with equivalent data protection standards. We retain your data as long as necessary to provide services, comply with legal requirements, or resolve disputes. Inactive accounts are deleted after 24 months of inactivity.

Your Rights

Under UAE Data Protection Laws, you have the right to:

Access Your Data: Request a copy of your personal information.

Correct Inaccuracies: Update inaccurate or incomplete data.

Delete Your Data: Request deletion of your account and associated information.

Withdraw Consent: Opt-out of marketing communications at any time.

Object to Processing: Restrict data use if you believe your privacy rights are being violated.

To exercise these rights, contact us at support@undr.ae.

Under UAE Data Protection Laws, you have the right to:

Access Your Data: Request a copy of your personal information.

Correct Inaccuracies: Update inaccurate or incomplete data.

Delete Your Data: Request deletion of your account and associated information.

Withdraw Consent: Opt-out of marketing communications at any time.

Object to Processing: Restrict data use if you believe your privacy rights are being violated.

To exercise these rights, contact us at support@undr.ae.

Marketing Preferences

We may send you marketing emails and push notifications about promotions and updates. You can manage your preferences by:

Unsubscribing via email: Click the "unsubscribe" link in our emails.

Adjusting app settings: Disable marketing notifications in the app.

We may send you marketing emails and push notifications about promotions and updates. You can manage your preferences by:

Unsubscribing via email: Click the "unsubscribe" link in our emails.

Adjusting app settings: Disable marketing notifications in the app.

International Data Transfers

If we transfer data outside the UAE, we ensure compliance with UAE regulations by:

Transferring to jurisdictions with equivalent data protection standards.

Using contractual safeguards, like Standard Contractual Clauses (SCCs), where necessary.

If we transfer data outside the UAE, we ensure compliance with UAE regulations by:

Transferring to jurisdictions with equivalent data protection standards.

Using contractual safeguards, like Standard Contractual Clauses (SCCs), where necessary.

Children’s Privacy

We employ industry-standard security measures, including:

Data Encryption: Encrypting sensitive data during transit and at rest.

Access Controls: Restricting data access to authorized personnel only.

Regular Audits: Conducting periodic security assessments to identify vulnerabilities.

While we take all reasonable precautions, no method of transmission is 100% secure.

We employ industry-standard security measures, including:

Data Encryption: Encrypting sensitive data during transit and at rest.

Access Controls: Restricting data access to authorized personnel only.

Regular Audits: Conducting periodic security assessments to identify vulnerabilities.

While we take all reasonable precautions, no method of transmission is 100% secure.

Changes to this policy

We may update this Privacy Policy to reflect legal or operational changes. You will be notified of significant updates via email or app notifications.

Effective Date: 2-april-2026

We may update this Privacy Policy to reflect legal or operational changes. You will be notified of significant updates via email or app notifications.

Effective Date: 2-april-2026

Contact us

If you have questions or concerns regarding your privacy, contact us at:

📧 support@undr.ae

📍 UNDR LLC, UAE

Thank you for trusting undr—where fashion meets individuality, community, and security.

If you have questions or concerns regarding your privacy, contact us at:

📧 support@undr.ae

📍 UNDR LLC, UAE

Thank you for trusting undr—where fashion meets individuality, community, and security.